Support Services

Supporting you, so you can get on with what you do best.

The technology requirements of a business can be many and varied. But if it involves computers, networking and data, you've come to the right place. We encourage prospective clients to contact us with their business issues and technology pains and our friendly and knowledgeable staff will be more than happy to investigate options and suggest the best solution.

We can provide:

  • Outsourced helpdesk
  • On-site and remote system troubleshooting
  • Network re-configuration (fixing the problems the other guys leave behind)
  • After hours emergency response
  • System Administration
  • Security auditing
  • Overseeing and performing routine backup jobs

The Benefits:

  • Phone support and Remote support is available when you need it
  • We have a historically low response time to critical support calls, we often can have an engineer onsite within half an hour for local customers, or logged in remotely almost instantaneously
  • Like having an in-house helpdesk service
  • Dedicated Primary and Secondary technical contact
  • Toll free technical support hotline
  • Pay-as-you-go. ie. time and materials based billing
Fixed-price maintenance contracts are also available, enabling you to better control your monthly IT costs - please refer to our Managed Services offering